Tag Archives: service journalism

Outlier Media, MuckRock Foundation combine to bring accountability reporting and tools to more communities

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Bringing together FOIA, open data, and civic engagement to reboot how journalism is done

MuckRock and Outlier Media are combining to equip newsrooms and communities with new ways to create actionable transparency that holds institutions accountable for and in collaboration with communities around the country. Together, we’re expanding our work of not only helping others release and share information, but also pioneering better ways for the public to understand and use it.

Since 2010, MuckRock has built digital transparency tools used by thousands of newsrooms while producing original reporting that opens up government. Whether exposing hidden surveillance systems or the militarization of American policing, pushing to release and read through the Mueller Report, or helping file tens of thousands of requests, we try to make transparency participatory and meaningful for everyone.

Outlier Media shares this mission. Founded in 2016, Outlier Media is a Detroit-based service journalism organization that combines text messaging and traditional reporting to deliver information that residents can use to hold landlords, municipal government, and elected officials accountable for long-standing problems in the housing and utilities markets. Their reporting has helped thousands of Detroiters stabilize their housing and held government officials, powerful institutions and real estate speculators to account.

But despite increasingly clear challenges and needs to change how we work, too often institutions charged with informing the public still fail at equipping communities with tools that help question, understand, and reshape their world.

Instead, we get endless breaking alerts, soundbite buffets, and other symptoms of information overload that leave the public feeling exhausted, confused, and disengaged from the work of accountable democracy.

In response, MuckRock’s mission has grown: How do we not only help the public get access to information but understand and use it to shape a stronger democracy for tomorrow?

And while we need all the help we can get, we are not alone in this effort. As one of our long-time partners, Outlier Media has also been rethinking how journalism, transparency, and accountability should work in the 21st century.

Outlier Media has mixed data journalism, public records, live events, and a text messaging service to bring a new kind of accountability to Detroit housing and utilities issues.

Outlier’s approach has put clear and actionable transparency directly in the hands of people who need it most. Their work has contributed to programmatic and legislative reforms throughout Detroit such as increased accountability for the Detroit Land Bank, the city’s largest property owner, and a more effective rental registration program for Detroit residents.

“MuckRock’s vision for our next 10 years aligns perfectly with the Outlier approach of public interest journalism, and Outlier was looking to expand its model to new communities,” said Michael Morisy, MuckRock co-founder. “Together, we’ll be able to do both— mixing Outlier’s service-oriented, data journalism with best-in-class reporting tools like MuckRock and DocumentCloud as well as a network of users that spans 3,000 newsrooms and tens of thousands of journalists.”

We’re particularly excited about finding new ways to serve our users with new reporting resources, access to data and documents, and increased direct editorial support for our member newsrooms, no matter their size or beat.

What the future holds

Going forward, the Outlier Media and MuckRock Foundation teams will be working as one, with a new combined entity name forthcoming.

Sarah Alvarez will oversee journalistic work across the portfolio of sites as editorial director; Mitchell Kotler will manage software development as chief technology officer; Candice Fortman will serve as chief of innovation managing communications and people; and Michael Morisy will be chief executive officer of the combined organization (see our full staff list here).

In the short term, you won’t see many changes. Our developers are hard at work revamping DocumentCloud and improving MuckRock, while our operations team will still be responding to support tickets, calling up agencies, and mailing out follow ups. If you’re a journalist or other user who keeps their requests embargoed, that privacy is still sacrosanct.

Outlier’s text based housing information service will continue without interruption to serve the needs of Detroit residents. We have an agreement to hand the service over to a local news organization later this year.

MuckRock’s editorial will live in our news section and in our newsletters, but with some new faces contributing. We will also have an increased focus on local accountability reporting and resources that help newsrooms, non-profits, and ordinary people ask hard questions — and get answers.

Get involved

We’ll also be expanding ways to get involved with our work, whether participating in a crowdsourced Assignment, attending a local event, or one of many fun surprises planned for 2020. To be the first to hear, sign up for our weekly newsletter.

When we started MuckRock a decade ago, our vision was to use transparency to make government more open, accountable, and responsive for everyone, particularly as newsrooms shrank and disappeared in communities across the country.

The work of Outlier Media — long-time MuckRock users themselves — has inspired and challenged us to think through how our tools and original reporting can better serve urgent community needs more directly. We couldn’t be more excited to get to work — together — on this important mission.

Frequently Asked Questions

Why are MuckRock and Outlier combining to form one organization?

Outlier’s reporting has been based on the idea that information gaps cause lapses in accountability, especially in low-income communities. MuckRock works to increase government transparency so we all are more likely to have the information we need. Together we’ll identify when information gaps and lack of transparency together cause harm for people and communities. We will help fill those gaps, increase transparency around the issues, and report on who is responsible for any harm.

What reporting can we expect to see?

In 2020 we will continue to support the work of our users by reporting on threats to open records and freedom of information. We will support the projects of partners who come to us with an idea for a data or document set they need or want to build a project around. We will also report specifically on issues related to utilities, policing, institutionalization and incarceration, and government surveillance. We know a lack of transparency and information related to these issues are already causing harm in communities around the country. We’ll publish our work directly on MuckRock.com, in our newsletters, and with our partners.

How will you work with individuals, groups, and newsrooms who use MuckRock for their own work?

Anyone who uses our services to file a request, transcribe or analyze documents can trust us not to intrude on their work, just as before. MuckRock users have the ability to make a request private or to embargo a request and we honor those agreements.

For those who want to work collaboratively, we will have more capacity to support and bring together journalists, researchers, activists, and regular citizens who do want to work together with us to analyze and share government documents or fill an information gap in their community. Our goal is to support this work when asked, not to hijack your existing project. If you have a collaboration you’re interested in, just let us know by emailing sarah@outliermedia.org.

Will we continue to see the kind of work Outlier started in Detroit?

You will! The work Outlier started in Detroit is continuing without interruption, though we will be handing over our SMS housing information service and reporting to a local news collaboration within the next few months. We are setting up a service similar to Outlier’s Detroit work in Milwaukee, Wisconsin this year as well. If you are interested in our information needs work for your community email candice@outliermedia.org.

What is the best way to support this work?

The best way to support our work is to join it! Learn about using MuckRock and DocumentCloud, and sign up for our newsletter. If you would like to donate to our work, you can make a tax deductible donation on our dedicated donation page. Also, keep an eye out on our Assignment page for ways to take part in our crowdsourcing projects.

Photography generously provided by Bimal Nepal of Bimal Photo Studio. See more of his work on Facebook.

The way things have always been done does not the right way make: an essay for reporters

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When you take a job at a small organization that is trying to re-envision a longstanding industry — the kind of industry with deep old boys club this*is*how*things*are*done roots — you’re quick to come up with an elevator pitch. I tell people I’m a journalist, and people usually understand that. I say I’m a data reporter, still on the same page.

But then I say I’m a news apps developer for a small service journalism startup that specifically targets the housing information needs of low-income Detroiters via SMS, and I usually get some flustered blinking, maybe an uncertain half-smile, or, “that sounds cool,” which really means, “you’ve lost my interest.”  1

Our organization was founded to respond to people who have been historically ignored. We report on housing because 2-1-1 data says that’s the subject people call most about. We deliver our news product over SMS (yes, good old-fashioned, green bubble text messages) because 60% of Detroiters don’t have consistent access to internet. That’s our bread and butter.

The texting service also allows us to directly interact with our news consumers and understand where the stories actually are. It’s how we learn that agencies that advertise being able to help with heat shut-offs in the dead of winter are turning people away. It’s how we learn that residents can complain about a dangerous neighboring property for over a decade and the city still won’t tear it down or clean it up.

Our secondary product is much more traditional. We write articles to be published by newsrooms like The Detroit News and Bridge Magazine– always investigative accountability reporting, always focused on housing, and always a story we pursued because there was an issue that wasn’t actionable enough to just send info via text.

Take for instance, this story on a property management company in Brightmoor (a west side neighborhood) that used red balloons to scarlet letter tenants behind on their rent. There wasn’t anything actionable we could tell those residents, no real channel for recourse, but we could draw public attention to it.

I’m an outsider, raised mostly in Denver and recently graduated from the heart of Silicon Valley. There are a lot of things that I still don’t know about Detroit (For example, I’ve been to one coney island. I’m a vegetarian, so all I can say is that I thought the fries were bland and I just don’t get it.). I do know that, if you are honestly trying to get crucial information to people who are struggling to pay for utilities, making an app free on iOS isn’t just stupid; it’s a cruel joke.

Make no mistake, the Outlier Media model is a call out. We are calling out all the newsrooms that have been publishing poverty porn for high income audiences 2 and not doing a damn thing to get information that could help the people affected by the issue —  INFORMATION THAT THEY HAVE CERTAINLY COLLECTED OVER THE COURSE OF THEIR REPORTING —  to the impacted communities.

Thank you to all the incredible pioneers of service journalism who are marching with courage into unknown territory and certain scrutiny for the good of our industry. Thank you to all the reporters that push for access and responsiveness in every editorial meeting, only to be shut down or treated like a thorn in an editor’s side. Change is painful, but it’s coming. We are at a time when skepticism of the industry could not be better justified. Working on a team that wants to change that industry narrative makes me feel incredibly grateful to be a part of it.

1 Other times, I get this sort of grimace that means I’ve come off as a self-righteous do-gooder. Probably because that person is about to tell me they, in some manner, make the rich richer or something. But it isn’t my job to keep you from being reminded that the rich get rich at other people’s expense.

2 We get it: you need to keep the lights on with advertising revenue. But you can stop being so damn predatory about exploiting people’s stories and damaging their reputation FOREVER because the internet is FOREVER.

Choosing service over story: when reporting isn’t enough

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By: Sarah Alvarez- Founder and Executive Editor, Outlier Media

Edited by: Imani Mixon- Investigative Reporting Fellow, Outlier Media

On Tuesday night when the temperature plunged to nine degrees and the wind chill to -10 degrees, Terry Montgomery was trying to heat his home on Tyler Street with a space heater. Montgomery was nervous the landlord had stopped paying the heating bill because he had just gotten a letter saying the landlord hadn’t paid the tax bill, meaning the house is likely headed for auction. Montgomery wants to move out, but his immediate need is to stay warm.

It is tax foreclosure season in Detroit. In the first few days of April, a judge will issue foreclosure judgments on homes with unpaid tax debt from 2016 — even if it’s for a few hundred dollars. Right now more than 45,000 homes are subject to foreclosure. Not all of these homes have people living in them, but when they do it is most often renters — more than half of occupied and foreclosed homes last year were rentals. These renters have been calling and texting us over the past few weeks, some are absolutely panicked and some are calm. None of them are resigned because they all want more information about what they can do to keep their housing situation stable. Many, like Montgomery, have even more pressing housing issues.

The past few weeks have been busier than any others since we started our news service three years ago. We are reporters doing triage. We put leads for investigative stories coming from these calls in a spreadsheet so we can get back to them later, we are updating and maintaining the integrity of the data we have but not working on new programming to automatically compile more online data we need. We’re paying for FOIA data and title searches because we don’t have time to be cheap. At the same time, because we are such a small operation, we have to spend a tremendous amount of time raising enough money to sustain us for another year — something that is by no means guaranteed.

Balancing these competing needs is just the rhythm of the day and I am almost never overwhelmed until I confront, in my weakest moments, how audacious it is to put my faith in such a fragile premise. I ask others to believe it too. To believe that information alone can be valuable enough to make a difference.

My belief system lets me down almost every day. Information hasn’t moved the needle for Terry Montgomery and we knew from the outset it was likely to go down like this.

The accountability gaps around utility service in Detroit are so gaping that the work of one small news organization is not enough. State regulations say a utility can’t shut off heat for a renter when it is the landlord who owes money. This information seems powerful but it is useless. Our utility provider, DTE, wouldn’t tell Montgomery or us if there had a been a shut-off or if the heating system was just broken. The only person who can learn if there has been a shutoff is the account holder, which is the landlord in this situation and he already has the information. Renters can’t assert a right they can’t pin down.

A city regulation says rental properties have to be inspected and property without heat would fail. Montgomery was able to get an inspection because we knew who to call, not because we knew they were required. A dedicated person on the city’s communications staff made sure all of our unreturned voicemail messages to the Buildings Department resulted in an emergency inspection.

Three skilled reporters worked on this over two days. We doubled down even though we knew we were unlikely to change anything. As of today, Montgomery still doesn’t have heat. He held back his rent in an attempt to push the landlord to respond to his questions. Now, he also has an eviction notice and yesterday morning part of his bedroom ceiling fell in.

Montgomery sent us pictures of the mess. It is kind of him to do so even though we haven’t been able to be very helpful yet. If he hasn’t lost faith in the power of sharing and demanding information, it makes it less likely that I will.

I need to keep the faith that our work is not meaningless. Reporting, when done with care and intention, can be a true service; this is the only idea I have ever truly evangelized.

We are able to give most of the Detroiters that we talk to the information they need. When we don’t spend all day on these calls I know we’ll be able to devote more time to reporting that exposes corrupt systems and practices.

When I say I know this, I mean today I’m refusing to have a crisis of faith.

 

Outlier is service journalism on demand. We deliver high-value information directly to news consumers over text message and offer every user the ability to connect directly with a reporter. Txt OUTLIER to 73224 to see how it works. If you’re looking for important info on any home in Detroit delivered right to your phone txt DETROIT to 73224.