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The way things have always been done does not the right way make: an essay for reporters

Our organization was founded to respond to people who have been historically ignored. We report on housing because 2-1-1 data says that’s the subject people call most about. We deliver our news product over SMS (yes, good old-fashioned, green bubble text messages) because 60% of Detroiters don’t have consistent access to internet. That’s our bread and butter.