Finding and filling info gaps during COVID-19

In Detroit, many of us are worried or fearful or anxious. Many of us are grieving. We are also experiencing what it feels like to be inside an information gap. Trying to navigate the world without information you need to survive is difficult and marginalizing.

At Outlier our news model has always tried to assess and fill information gaps. We continue to do that work now. We are adding more information to our SMS system so Detroiters can get information they need about how to navigate health and safety, food, childcare, and housing during this outbreak. Text “CORONA” to 73224 to tell us what you need right now. We are doing this work with the collaboration and support of news organizations across the city.

We also want to create a record of this time for Detroiters now and in the future and will be working with residents and writers across the city to do that work.

Detroit is being slammed by this disease, and this will be the experience of many other cities and towns as the weeks go on. We are working with reporters in communities across the country to help them quickly identify information needs and then fill those gaps with reliable and accessible reporting.

Outlier is powered by people and we feel anxiety and fear and grief too. We also feel deep gratitude for our wonderful city and those who have to expose themselves to this virus in order to help others. We will continue to work to serve this city and adapt to its changing needs, and we will soon begin to highlight the experiences of Detroiters during this outbreak. As always you can reach all of us through our text system, on email or on the phone.

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